THE TIME HAS COME… TO TALK OF SHOES

‘The time has come,’ the Walrus said, ‘to talk of many things: Of shoes – and ships – and sealing-wax – Of cabbages and kings – And why the sea is boiling hot – And whether pigs have wings.’ (Lewis Carroll)

Once upon a time a customer walked into a shoe shop. Winter boots were at sale prices, spring shoes waited in the wings. A sales assistant, reluctant to assist, was curt rather than courteous. The customer left empty-handed.

Further along the road was another shoe shop. It also had a sale. The same customer looked at the shelves of boots and an assistant came and offered. . . assistance – with a warm smile, helpful knowledge and a bright demeanour. The customer left with a pair of boots and a warm feeling inside.

The customer pondered the two contrasting scenarios and concluded that service with a smile pays dividends. Not only was the customer satisfied but, complimenting the staff on their courtesy, left them, too, feeling quietly pleased that their grace and consideration had been recognised.

The customer left the shop with a spring in the step of newly-booted feet. And relief that, with the arrival of Storm Ciara, there might be hope of dry toes.

 

 

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